Refund policy

REFUND AND RETURN POLICY

Last updated: January 4, 2026

At Nüks Nootropics, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or refund under the terms below.

RETURNS ELIGIBILITY

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The request must be made within 30 days of delivery
  • Items may be opened and used, depending on condition
  • Products must be returned in a condition that allows for resale at our discretion
  • Items that are heavily used, significantly consumed, or materially altered may not be eligible for return
  • Certain items may be non-returnable for health, safety, or hygiene reasons

We reserve the right to deny any return that does not meet these conditions.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method.

Please note:

  • Shipping costs are non-refundable unless otherwise stated
  • Refund processing times may vary depending on your bank or payment provider

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue.

We may require photos or additional information to process your claim.

NON-RETURNABLE ITEMS

For health, safety, or hygiene reasons, certain items may not be eligible for return. This may include products that have been heavily used or otherwise not in a condition suitable for resale.

We reserve the right to determine return eligibility on a case-by-case basis.

EXCHANGES

We do not guarantee direct exchanges. If you would like a different product, we recommend initiating a return (if eligible) and placing a new order.

SHIPPING FOR RETURNS

Customers are responsible for return shipping costs unless the return is due to our error (such as incorrect or defective items).

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

CHARGEBACKS AND DISPUTES

We encourage customers to contact us directly before initiating any chargeback or payment dispute.

Unauthorized chargebacks may result in denial of future orders and may be contested with supporting documentation.

PROCESSING TIME

Once your return is received, please allow a reasonable processing time for inspection and refund issuance.

Processing times may vary depending on volume and payment provider timelines.

CONTACT US

If you have questions about returns or refunds, please contact us:

Email: hannah@canonuks.com
Address: 11308 Angelina Rd, Louisville, KY, 40229, US